1 What are the most significant events in the story of how the plant survived because of its adoption of quality-based principles?  

1 What are the most significant events in the story of how the plant survived because of its adoption of quality-based principles?

2 The plant’s processes eventually were brought under control. What were the main benefits of this?

3 SPC is an operational-level technique of ensuring quality conformance. How many of the benefits of bringing the plant under control would you class as strategic?

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