please answer Supply chain queation

1.ÿÿÿÿ Please explain in laymen?s terms: high/low contact then put Ikea, Build-A-Bear, and gas delivery into the right category.ÿ ÿÿ2. ÿÿPlease discuss social innovations or products/services designed specifically for economically distressed or underdeveloped regions and people. Find two you think have the most impact and explain why you like them100 words each